This service is available for patients as an alternative to face-to-face appointments and is available across our services. University Hospitals of Leicester NHS Trust uses Accurx Web, a secure, web-based NHS video consultation service.
Accurx Web allows patients to have virtual video consultations with healthcare professionals using a smartphone, tablet, or computer – all without needing to download an app. It’s quick, easy to use, and allows you attend your appointment from the comfort of your own home.
How does it work?
If a video consultation is appropriate for your care, your clinical team will offer this as an option. You will be contacted with a date and time, and a secure link to join will be sent over to you by text message directly before your video appointment.
Why video consultations?
Video consultations can:
- Save you time and travel costs
- Reduce the need for hospital visits
- Support continued care while minimising face-to-face contact
These are especially useful for follow-up appointments, therapy sessions (e.g. physiotherapy or speech and language therapy), or discussions that do not require a physical examination.
Can I still have a face-to-face appointment?
Yes. The decision to offer a video consultation is made by your healthcare provider based on your individual care needs. If you have concerns about using video or feel a face-to-face appointment would be more appropriate, please speak to the relevant service or department.
What do I need?
To take part in a video consultation, you’ll need:
- A smartphone, tablet, or computer with internet access (WiFi, 3G or 4G)
- A device with a working camera and microphone
- Access to your internet browser (make sure microphone and camera access is enabled)
- iPhones running older software that has not been updated (iOS 12 and earlier) will need to download the Whereby app to join the consultation.
Privacy and Security
- Video consultations are safe, secure and fully NHS-approved
- Your consultation will not be recorded, and your data is not stored
- A unique, secure link is generated for each appointment and can only be accessed by the participants
Need more help? Visit Accurx Web: Video Consultation FAQs for Patients for further information.eo consultation rather than a face to face appointment, please contact the relevant service/department.