The Friends and Family Test is a nationally set question which asks you to think about your experience of care by enquiring:
“Thinking about our ward…overall, how was your experience of our service?“
The scores displayed will always be four to six weeks old, as validation and reporting to NHS England is required prior to publishing.
Inpatients FFT April (519kB pdf)
Maternity FFT April (514kB pdf)
Emergency % FFT April (520kB pdf)
Outpatients FFT April (514kB pdf)
We are committed to continually developing and improving care for patient’s families and carers. Ensuring all who have access to services have an experience that surpasses their expectations and where caring at its best is our focus. The Friends and Family Test allows staff to make improvements based on feedback from patients, carers, family and friends.
The more we talk and listen to you the more assured we can be that we are getting the service right for you and your families. You can participate in The Friends and Family Test and provide feedback via the links below:
Feedback is anonymous – when giving feedback about your experience of care in our hospitals please do not include details that could identify you, your friends or family.
Information about you – some surveys will ask you to give information such as sex, age, ethnicity, sexual orientation and long term conditions. This information helps us ensure that feedback is collected from all groups within the population, and that all opinions are taken into consideration.
You can also contact the PALS team, you require any need advice, have worries, or want information about the care given by University Hospitals of Leicester.