Information for carers

If you are a family member or carer, this information will help you find the right advice and support. A carer is anyone – whether a family member, friend, or neighbour – who provides support to someone who, due to age, illness, disability, or addiction, cannot manage on their own. This includes adult carers as well as children and young people with caring responsibilities.

We recognise the vital role carers play in supporting patients – both before hospital admission and after discharge. We are committed to recognising and involving carers as partners in care. If you are a carer, we want to ensure you feel supported and included during the hospital stay of the person you care for. With their consent, we will involve you in their care planning and discharge arrangements.

Are you a carer for someone being treated in our hospitals?

If you are a carer supporting someone in hospital, we are here to help you. Please speak to a member of the ward team and ask about completing a UHL Carer’s Passport. This helps us recognise your role and support you during your stay.

What you are entitled to:

  • Daily meal voucher – you can receive one meal voucher per day (one per patient).
  • Reduced parking fees – if the person you care for stays in hospital for more than six weeks.
  • Being involved in discussions about the person you care for – you have the right to be involved in discussions about the person you care for, including plans for their discharge from hospital.

If you have any questions, please don’t hesitate to ask a member of staff.

If you are a carer and looking for local support, the following organisation may be helpful:

Support for Carers Leicestershire
This county-wide service supports the 7,000+ carers across Leicestershire. It offers a dedicated telephone advice line and a range of services designed to help carers in their day-to-day lives.
Telephone: 0845 689 9510
Visit the Support for Carers Leicestershire website

Young carers

A young carer is a child or young person under the age of 18 whose life is significantly impacted by caring for a family member with a physical illness or disability, mental health condition, sensory or learning disability, or issues related to drug or alcohol use.

There is support available:

Barnardo’s CareFree Project
This project provides a wide range of practical and emotional support for young carers across Leicester and Leicestershire. It aims to help young carers balance their responsibilities with their education, wellbeing, and personal development.
Visit CareFree Project website

Young Carers Network
The Young Carers Network is an online community offering advice, support, and connection. It includes helpful information, discussion boards, and a chatroom where you can talk to other young carers. Trained youth workers are also available to offer guidance and support.
Visit the Young Carers Network website